Cancellation of order before delivery (right of withdrawal before delivery)

1. The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to the email address support@wonderstore.gr. The Company will accept the cancellation and refund the price to the customer by crediting his credit card, only if the product(s) purchased have not been delivered to the courier company for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the conditions below.

Change of products after delivery
2. If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an electronic message – e-mail to the address, support@wonderstore.gr, requesting the exchange of the product with another product of his choice.

3. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment procedure (to pay the difference). The e-mail will contain a link to the payment page of this website, through which the Customer will enter all the necessary payment details according to the conditions below. If the new product has a lower price than the returned product then the Company will credit the Customer with the difference as stated below.

Return of Products after delivery (Right of withdrawal after delivery)
4. If the Customer is not satisfied with the purchase he has made, he further has the right to return the product he will purchase and to request a refund of the price paid as provided by the Greek legislation for the protection of the consumer (right of withdrawal from a completed sale) . In this case, the Customer sends an e-mail message/e-mail to the e-mail address support@wonderstore.gr, requesting the return of the product in exchange for a refund of the price paid.

Deadline for changing or returning products
5. Any request for a product exchange or return must be sent within fifteen (15) full days of receipt of the product. Requests for exchange or return of products after the period of fifteen (15) full days are accepted only in case of defective products in accordance with Greek law, based on the provisions applicable to sales contracts.

Terms and conditions for product exchange or return validity

Return or exchange the entire product
7. Both the right to change and the right to return the product (right of withdrawal from the sale) concern the entire purchased product and cannot be exercised on a part of the product alone (e.g. on product accessories).

Status of returned products
8. Return or exchange of a product will not be accepted if it is proven that the product has been used. The cost of returning or changing the product(s) to be returned is exclusively charged to the customer. Products must be returned (for a refund or exchange) in their original condition, complete and intact and with their original packaging intact (including all accessories, manuals, etc.). They must not have been worn, altered or washed and their accompanying tags must remain on the product.

Return products
9. The shipment of products to be returned or exchanged within Greece is carried out free of charge only through the same courier company with which the product was sent and is only valid for the first time of return or exchange, only if the product(s) received by the customer they were not of his order. In case of sending the product for return or exchange with another courier company, the shipping costs are charged to the Customer. The Customer sends an e-mail message/e-mail to the e-mail address noted above support@wonderstore.gr, requesting the return or exchange of the product.

The cost of shipping products to be returned or exchanged outside of Greece is borne by the customer.
10. For each product that is returned or for which an exchange is requested, the Customer must receive a copy of the original purchase receipt upon shipment.

Delivery costs for products that are requested to be exchanged
11. In the case of products for which a change is requested and since the Company is responsible for the incorrect initial receipt, the Customer will not be charged the cost of the second receipt of the new product acquired after the change.

Conditions for returning products
12. In case of non-fulfillment of any of the above conditions, Ebusiness is entitled either (a) to consider that the right of exchange or return was not validly exercised, and therefore not to accept the return or exchange of the product, or (b) (especially in the case of products that are not returned intact, that have been worn or used) to accept the exchange or return and at the same time claim compensation from the Customer for the value of the defects of the returned product.

Price refund
13. When the Company receives a request to return or change a product and if the above conditions are met, it will credit the Customer’s credit card with the relevant amount. It usually takes seven (7) business days to process the request and complete the credit registration.